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Phone Support
Services
Fixed fee telephone
support provides a comfort level, wherein clients know their staff
and will find requisite assistance without worrying about outrageous
support bills. We are very happy to provide client references that
will speak to the quality of our support.
With over 90% of our clients renewing
their support contracts annually, the benefits of a CSS Support
Contract are apparent immediately. Many problems are addressed
without delay by our staff, and there is a one business day guaranteed
response time. With CSS, unreturned calls and unaddressed
issues are simply unacceptable.
Benefits of a CSS Support Contract
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Affordable fixed fee
support billed per year, not per issue
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Someone available for
all of your questions
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Support provided by
Accountants and Programmers, not help desk employees with written
scripts
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Support is charged
per module so you only pay for the support you need
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For customers with
limited needs, per-incident support is also available
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